Fare

Flex
  • Booking at any time.
  • Ticket is valid for 1 year from the initial booking date.
  • Fully refundable; date or name can be changed.
  • Changes can be made without charge up to 48 hours prior to departure.
  • Change fee of $75 + taxes + applicable fare difference will be applied for changes made less than 48 hours prior to departure.
  • No changes are possible less than 2 hours prior to departure

Fare

RT7
  • Booking must be made at least 7 days before departure.
  • Ticket is valid for 1 year from the initial booking date.
  • Non-refundable. All changes subject to a fee of 75$ + taxes. Date or name can be changed with fee of 75$ + taxes + applicable fare difference.
  • Credit is only valid towards RT7 booking
  • No changes are possible less than 2 hours prior to departure
  • In the event of cancellation, the passenger must notify Pascan at least 2 hours prior to departure. Failure to do so will render the ticket invalid.

Fare

Premier
  • Reservation must be made at least 14 days prior to departure.
  • Seats are limited.
  • Ticket valid 1 year from date of original reservation.
  • Non refundable.
  • Changes permitted with a 173.95$ fee plus taxes.
  • Changes permitted with a 173.95$ fee plus taxes.
  • Credit valid for reservation issued with Premier fare only.
  • No changes permitted within 2 hours of departure.
  • Failure to do so, passenger will automatically forfeit ticket.

Fare

Promo
  • Promotional fare.
  • Seats are limited.
  • Ticket valid 1 year from date of original reservation.
  • Non refundable.
  • Changes permitted with 173.95+tx.
  • May be put on credit. 173.95$ fee plus taxes will be charged for any changes, transfers, modifications or cancellations. Credit valid for reservations issued with Premier fare only.
  • changes permitted within 2 hours of departure.
  • Failure to do so, passenger will automatically forfeit ticket.

Fare

Promo PS
  • No refundable or transferable
  • No modification possible
  • Limited seat

Fare

Promo Econo
  • Promotional fare.
  • Seats are limited.
  • Ticket valid 1 year from date of original reservation.
  • Non refundable.
  • Changes permitted with 173.95+tx.
  • May be put on credit. 173.95$ fee plus taxes will be charged for any changes, transfers, modifications or cancellations. Credit valid for reservations issued with Premier fare only.
  • changes permitted within 2 hours of departure.
  • Failure to do so, passenger will automatically forfeit ticket.

Fare

Promo Express
  • Promotional fare.
  • Seats are limited.
  • Ticket valid 1 year from date of original reservation.
  • Non refundable.
  • Changes permitted with 173.95+tx.
  • May be put on credit. 173.95$ fee plus taxes will be charged for any changes, transfers, modifications or cancellations. Credit valid for reservations issued with Premier fare only.
  • changes permitted within 2 hours of departure.
  • Failure to do so, passenger will automatically forfeit ticket.

Fare

Promo ExpressPlus
  • Booking at any time.
  • Refundable, may be put on credit and transferable
  • Changes permitted free of charge up to 2 hours of departure
  • No changes permitted 2 hours of departure. Failure to do so, passenger will automatically forfeit ticket

Fare

Promo Derniere Minute
  • Promotional fare.
  • Seats are limited.
  • Ticket valid 1 year from date of original reservation.
  • Non refundable.
  • Changes permitted with 173.95+tx.
  • May be put on credit. 173.95$ fee plus taxes will be charged for any changes, transfers, modifications or cancellations. Credit valid for reservations issued with Premier fare only.
  • changes permitted within 2 hours of departure.
  • Failure to do so, passenger will automatically forfeit ticket.

CVC Code

You will find your CVC code on the back of your credit card, next to the signature strip.

It is the last three digits of the 7-digit number.

Code de vérification carte de crédit

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Passengers Information

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NOTICE TO PASSENGERS

Our pricing policy for checked baggage will be changed - Please note that from now on, the baggage allowance will be based on a per-piece basis. The first bag will remain free up to 40lbs, however, fees will be applicable for the second bag and onwards.

Our current weight allowance remains the same, which is 40lbs free of charge. Any excess pound will be charged at $3.45 CAD.

Number of Pieces
Allowed Weight without Charge
Maximum Dimension per Piece
Fees
1st Baggage
40lbs cumulative
62 linear inches
Free, with an additional charge of $3.45/lb for excess weight and $57.50 for oversized baggage (if applicable)
2nd Baggage
40lbs cumulative
62 linear inches
$34.50, with an additional charge of $3.45/lb for excess weight and $57.50 for oversized baggage (if applicable)
3rd Baggage and more
40lbs cumulative
62 linear inches
$69.00, with an additional charge of $3.45/lb for excess weight and $57.50 for oversized baggage (if applicable)

This new policy will come into effect on November 27th 2023 and will be visible in our fare conditions starting from the same date.

TERMINALS

All Pascan flights operate from the main terminal of the airport except in the following case:

  • Montréal (Saint-Hubert) CYHU : 6200, route de l’Aéroport, Saint-Hubert, Québec, J3Y 8Y9

CHECK-IN / BOARDING

Check-in counters will open 90 minutes before departure. We ask passengers to arrive early to respect flight schedules. Check-in counters will close 45 minutes prior to departure time, after which boarding will be denied.

The time written on the ticket is the time of departure and not of boarding.

IN-FLIGHT SERVICE

AERO BISTRO

It is our pleasure to announce that as of April 17th, 2023, we will be offering a catering service on flights of 45 minutes or more.

A beverage service with soft drinks, water, coffee and juice free of charge.

Applicable taxes applied depend of flight segment. We accept Visa & Mastercard. Product selection & presentation may vary depending on availability.

We do not guarantee that snacks served on board are free of allergens.

For more information, you can consult the menu or email us at aerobistro@pascan.com.

SPECIAL ASSISTANCE

To ensure comfort during the trip, passengers who require special assistance must contact the reservation center.

Service animals:

A certified guide dog or service animal is accepted on board any Pascan aircraft provided it is held in a harness. The passenger must also provide when booking, the certificate attesting that the animal has been trained by a professional animal training organization to help a person in need of assistance.

The carrier will accept, free of charge, a service animal of a person in need of assistance. This person will be entitled to the full baggage allowance.

The carrier will determine, in consultation with the person needing assistance, where they and the animal will sit on the plane to ensure sufficient space.

Wheelchair:

A passenger in a wheelchair is welcome on Pascan flights. Most foldable type wheelchairs are accepted on board. However, some equipment such as rigid frame and/or electric wheelchairs cannot be accepted due to lack of space and/or limitations imposed by the design of the aircraft. If the passenger wishes to transport their personal wheelchair to their destination, Pascan will provide them with a wheelchair at check-in, so theirs can be checked in before boarding.

Belt extension:

A passenger who requires a seat belt extension must request it when booking.

PREGNANT WOMEN

Before their 35th week:  

Pregnant women can travel on Pascan flights without a medical certificate.

Between the 36th and the 38th week:

The pregnant woman can travel on condition that she presents a medical certificate at check-in, written within the last 48 hours before departure by a doctor or a licensed midwife. This certificate must confirm the number of weeks of pregnancy, the date(s) of travel and must also indicate that the passenger is fit to fly.

39th week and over:

The pregnant woman cannot be accepted on the company's flights after the 39th week, therefore the return flight must take place before.

Pregnant women are allowed to travel with a baby on their lap.

A pregnant woman cannot sit in the rows with a bulkhead or emergency exits. In addition, it is strongly recommended that the pregnant woman be seated on the window side to facilitate movement in the event of evacuation.

INFANTS AND CHILDREN

Infant
under 2 years
  • Only one infant under two years of age can travel free if seated on the lap of a passenger who is at least 16 years old. The parents entitled to a baggage allowance of 50 pounds as well as the right to have two additional pieces (stroller, playpen, car seat) which do not enter into the baggage allowance.
  • The infant for whom a seat has been purchased must be properly seated in an approved child restraint system and the applicable price must be paid. Regular baggage allowance applies.
  • An ID showing the child's date of birth is required at check-in.
  • The trip of an infant under 7 days old requires the presentation of a medical certificate issued by a doctor authorizing the trip.
  • Canadian Aviation Regulations do not allow an adult passenger (age 16 years and older), at any time, to be in charge of more than one infant on board an aircraft. This applies whether the infant is seated on the adult's lap or sitting in a child restraint device in an adjacent seat.
Child
2 to 11 years
  • This passenger is considered a child for air travel purposes and will pay the applicable price (child fare), if available, when accompanied by a passenger, who is at least 16 years of age years and who holds a ticket, for the entire duration of the trip.
  • For children aged 8 to 11, an unaccompanied minor travel service is offered. See section "unaccompanied minor" for more information.
  • The use of an approved child restraint is optional for children two years old or older.
Minor
12 years and older
  • This passenger is considered an adult for the purposes of air transport and will pay the adult fare.
  • A minor between 12 and 17 years of age does not need to be accompanied or supervised.
  • Minors aged between 12 and 16 years of age can use the unaccompanied minor travel service if requested by a parent or tutor. Travel restrictions relative to this service will apply.

All reservations for infants and/or children under 12 must be made with the reservation center.

SAFETY SEAT AND CHILD RESTRAINT SYSTEM

logo SNVAC
  • The parent/guardian is responsible for bringing a safety seat to place the child under 2 years old on the airplane seat. The safety seat must be certified for use in a motor vehicle and on an airplane. The certification of compliance with the Canadian Motor Vehicle Safety Standards CMVSS 213.1 must be visible on the seat, marked with a sticker or manufacturer's label. The seat will be placed on the seat next to the parent/guardian only.
  • From the age of 2, if the attendant wishes to place the child in a safety seat, the safety seat must have CMVSS 213 certification.
  • The Child Aviation Restraint System (CARES) is also accepted for children between 22 and 44 pounds and not exceeding 40 inches.

UNACCOMPANIED MINOR

The transport of unaccompanied minor aged between 8 and 11 years old inclusively is authorized, subject to the following conditions:

  • The minor has in his possession a valid proof of identity establishing his age on the date of the beginning of the trip;
  • The minor must be brought to the airport of departure by a parent/guardian who will stay with them until the carrier begins supervision. The parent/guardian must complete all required documents.
  • The parent/guardian must remain at the departure airport until the departure of the aircraft.
  • In an emergency, the parent/guardian must provide the carrier with the name and telephone number of a person to contact during the travelling period of the minor by the carrier.
  • Unaccompanied minors aged 8 to 11 will not be accepted if the flight for which they hold a reservation is likely to end without reaching or bypassing its destination.
  • Once the minor has been entrusted to the carrier, the carrier assumes its supervision until the minor is greeted at destination by another parent, guardian or responsible adult who can confirm to the carrier's staff, by means of a document photo ID, that he is the person designated to welcome the minor.
  • A minor with a disability may not be accepted for transportation as an unaccompanied minor. Medical authorization may be required for any support service for minors intended for a child with a disability.
  • A minor with a severe allergy cannot be accepted for transportation as an unaccompanied minor. Medical authorization may be required for any minor accompaniment service intended for a child with medical conditions. It remains the responsibility of the person with a severe allergy (or their parents) to notify Pascan Aviation of their condition. In the event that a parent advises, only at the time of check-in, that he or she has special needs, the passenger service agent will have to refuse boarding in the event that the parent declares that his child has a severe allergy.

The unaccompanied minors service is offered on:

  • Non-stop flights
  • Flights with a stopover and without a change of aircraft
  • Connecting flight if a person is mandated by the parent/guardian at this stopover to take charge of the child if necessary.

Charges will apply in each direction to users of the unaccompanied minor service. When two or more minors are traveling together, charges for one use of the unaccompanied minors service will apply, in each direction.

Any reservation for an unaccompanied minor must be made with the reservation center at least 72 hours in advance.

SEAT ASSIGNMENT

Seat selection is available if you are traveling on one of our SAAB340 at an additional cost. For more information or to reserve your seat, contact our reservation center.

FAMILY SEAT

Free seat selection for families with children under 14 is available on flights operated by SAAB340. According to the passenger protection regulations, the proximity to the seat required depends on the age of the child:

  • Under 5 years old: in a seat immediately next to their parent or guardian.
  • 5 to 11 years old: in the same row and separated by at most one seat from their parent or guardian.
  • 12 or 13 years old: separated by at most one row of their parent or guardian

To reserve your family seats free of charge, please contact our reservation center.

If your flight is on other types of aircraft operated by Pascan where no seat assignment is possible, we will allow you to pre-board the aircraft before the other passengers and choose seats in accordance with the regulations. It is strongly recommended to contact the reservation center to inform us in advance of the need for pre-boarding.

PETS

THE POLICY BELOW DOES NOT APPLY TO GUIDE DOGS OR SERVICE DOGS.

Only domestic dogs and cats are accepted on board our flights under certain conditions and depending on the type of aircraft:

  • SAAB340 : 2 per flight
  • Autre type : 1 per flight

The pet must be in an appropriate cage or carrier and will be part of the customer's carry-on baggage allowance. The cage must be placed under the seat in front of the passenger and the animal must always remain in the closed transport cage under the seat. The passenger assumes full responsibility for the animal.

  • The maximum cage or carrier size accepted is: 15'' x 13'' x 9''
  • The weight of the animal and the cage must not exceed 20 lbs

Only leakproof and properly ventilated cages/carrier are accepted. It should be large enough to allow the animal to stand up straight legged, turn around and lie down comfortably and safely. No part of the animal may extend outside of the cage/carrier during the flight. Transport of the animal may be refused if the cage/carrier is too small.

The pet must be at least 12 weeks old and completely weaned.

Passengers traveling with an animal cannot sit on bulkheads and emergency exits rows. Specific seats will be assigned to you when you check in to ensure that you comply with the procedures and regulations in force.

In the case of allergies, there must be a minimum of 5 rows between a passenger allergic to dogs and/or cats and a passenger travelling with the animal in the cabin. If they are seated 5 rows or fewer from each other, the allergic passenger will be relocated forward in the cabin, so the passenger has direct access to lavatory and to avoid the row with the animal.

Any reservation for a pet must be made with the reservation center at least 72 hours in advance. A fee per segment is applicable when booking.

BAGGAGE ALLOWANCE

Each passenger is entitled to the following baggage allowance:

CHECK BAGGAGE

40 Lbs max
  • 40lbs confirmed hold baggage per passenger.
  • No maximum number of pieces.
  • Maximum dimension (length + width + height) is 62 linear inches.
  • No individual piece of baggage may exceed 50lbs (for handling by our employees).

Non-standard luggage is luggage that by definition exceeds 62 linear inches.

Number of Pieces
Allowed Weight without Charge
Maximum Dimension per Piece
Fees
1st Baggage
40lbs cumulative
62 linear inches
Free, with an additional charge of $3.45/lb for excess weight and $57.50 for oversized baggage (if applicable)
2nd Baggage
40lbs cumulative
62 linear inches
$34.50, with an additional charge of $3.45/lb for excess weight and $57.50 for oversized baggage (if applicable)
3rd Baggage and more
40lbs cumulative
62 linear inches
$69.00, with an additional charge of $3.45/lb for excess weight and $57.50 for oversized baggage (if applicable)

OVERWEIGHT/EXCESS BAGGAGE

Type of service
Exceeding weight and dimension limits
Charge per piece of luggage
Economy class - full price
3.45/lb excess + $57.50 per oversized bag
1st bag free, 2nd bag $34.50 and 3rd bag or more $69.00
Economy class - special or reduced prices
3.45/lb excess + $57.50 per oversized bag
1st bag free, 2nd bag $34.50 and 3rd bag or more $69.00

Excess baggage will be transported according to available space. Excess baggage may not be taken on the same flight as the passenger.

In other cases, the excess baggage may be taken on board with the passenger on the same flight, but disembarked at an intermediate stopover, different from the final destination. In the latter case, the passenger is invited to take possession of it at the final destination airport when the baggage arrives

INFANTS 2 YEARS AND UNDER

Infants under the age of two years old travelling on Pascan flights have a check baggage allowance of 20lbs plus two items ( example: playpen, stroller or car seat ).

VALET BAGGAGE

13 Lbs max
  • Maximun weight of 13lbs / Maximum size 21in x 9in x 15in.
  • If the passenger has no personal item with them, the weight can be combined to make a total of 20lbs for their valet baggage.
  • Valet baggage replace carry-on baggage, so it is impossible for a passenger to have both.
  • Exceptionally we can accept strollers and musical instruments as valet baggage (example: guitar, violin, keyboard, traditional drum), up to 42 x 16 x 6 inches.

CARRY-ON BAGGAGE

13 Lbs max
  • Pascan allows passengers to take carry-on baggage and a personal item with them on board aircraft with seating for 10 or more.
  • Maximum weight of 13lbs / Maximum size 15in x 13in x 7in.

PERSONAL ITEMS

Maximum weight of 7lbs / Maximum size: 10in x 12in x 8in.
Here are some examples of item that are allowed on board:

  • Purse
  • Coat or other outer garment
  • Baby item
  • Small electronic device
  • Umbrella

SPECIAL ITEMS

Medication

Passenger should carry their prescription medication on board in on board in their carry-on baggage. Passengers with severe allergies should also carry one or more Epipens as they would under any other circumstances.


Medical or mobility devices

The following items are always allowed, in addition to your carry-on allowance:

  • Mobility aids (ie. braces, cane, crutches, walker, communication device*) or other special need items
  • Tools of any size which are required by a passenger with special needs who is travelling with a mobility aid
  • Battery-powered medical equipment (such as CPAP and sleep apnea devices) and personal oxygen concentrators.
  • Medication in its original container
  • Syringes or hypodermic needles for personal medical use (ie. Epipen), provided the needle guards are intact, and that they are accompanied by the prescription medication with a printed label identifying the medication name and the issuing medical office or pharmacy.
  • Container carrying life sustaining items
*Device that helps a passenger communicate (e.g. augmentative and alternate communication (AAC) device).

SPORT EQUIPMENT – ALL ITEMS SUBJECT TO INSPECTION

SPORT ITEMS
PACKING INSTRUCTIONS

GOLF BAG :


  • It must contain a maximum of ;
    • 14 golf clubs,
    • 12 golf balls,
    • 1 pair of golf shoes
  • -Maximum 2 golf bags per flight.

The equipment must be in a rigid or molded case designed for transport. If the golf bag is not completely closed, Pascan Aviation has the right to refuse it. Golf clubs must be covered, otherwise Pascan cannot be held responsible for breakage or loss during transport.

BIKE :


  • 1 bicycle per passenger allowed.
  • Maximum of 2 bicycles per flight.

The bicycle must be packed in a box or case to protect it during transport. Wheels should be removed and partially deflated. Pedals must be removed.

FIELD HOCKEY EQUIPMENT :


  • The bag must contain only sports equipment and no personal items.
  • A bag with a maximum of 2 sticks will be considered a sports item.

Field hockey sticks must be wrapped or sheathed for protection. Pascan Aviation cannot be held responsible for loss or breakage in transit of sticks that have not been pre-wrapped or sheathed.

SKIS AND SNOWBOARDS :


  • The maximum length allowed is 9 feet.
  • Maximum of 2 snowboards and/or ski equipment per flight.

Skis must be in a case designed for transport, and if possible poles should be packed in the same bag. Motorized boards are not accepted in our aircraft.

DIVING EQUIPMENT :


The following items are accepted for diving;

  • Diving mask and snorkel,
  • Weight belt/harness,
  • 1 Pair of fins.

Oxygen tanks for diving are not accepted on board our aircraft. Diving equipment must be adequately packed for proper protection. Pascan Aviation accepts no responsibility for improperly packed equipment.

KITESURF :


  • 1 kiteboard per flight is allowed, or a maximum of 2 if they are in the same case
  • The load is doubled if 2 kitesurfs are in the same case and/or transport packaging,
  • The maximum length allowed is 9 feet.

Boards must be packed in a rigid container or a molded case specially designed for shipping. Soft-packed boards are also accepted. If they do not have a specially designed case, Pascan can supply a plastic bag.

FIREARMS :


  • No maximum recreational weapon/passenger or theft,
  • Maximum weight of ammunition must not exceed 11lbs/passenger,
  • Passenger must be 18 years of age or older to carry a firearm.

Firearms used for sporting purposes (e.g. shotguns, BB guns, biathlon rifles, and paintball marker guns) are accepted as checked baggage only.

  • Firearms must be unloaded
  • Disabled by a locking device (e.g. gun lock).
  • Stored in a locked opaque case, specially designed for this purpose, which cannot be easily broken during transport.
  • A maximum of two weapons per case is accepted.

Pascan Aviation accepts no responsibility for inadequately packed equipment.

  • Ammunition must be packed separately from the weapon.

A charge of $57.50 plus tax applies to all sports equipment (non-standard baggage). The maximum weight for any item is 50lbs per container and/or equipment. Sporting goods not listed in the table above are not accepted on board our aircraft. All sporting goods and/or equipment are only accepted on board our SAAB340 aircraft. Passengers must mention any sporting goods or equipment to reservations 24 hours or more before their flight. If the checked baggage allowance exceeds 40lbs, an additional charge of $3.45/lb will apply.

MUSICAL INSTRUMENT

Musical instruments are accepted as checked and unchecked baggage subject to space availability. Musical instruments of any size are considered oversized baggage.

Non-standard luggage is luggage that by definition exceeds 62 linear inches.

A "musical instrument" fee per segment is applicable at the time of booking and does not guarantee insurance in the event of loss or breakage.

Checked baggage: The weight of the instrument must be included in the baggage allowance and respect the size limits. For more details on the applicable baggage allowance, please click here.

Unchecked baggage: Maximum weight 13lbs / Maximum dimensions 15" x 13" x 7".

Large instruments such as cellos or double basses are not accepted.

It is the passenger's responsibility to adequately pack the instrument for travel to ensure its safety and integrity. Pascan cannot be held responsible for damage to instruments sent as checked baggage.

LIMITATION OF LIABILITY FOR BAGGAGE

Pascan is making all efforts to handle the baggage with care. However, liability for the loss of, damage to, or delay in the delivery of baggage is limited under the terms and conditions of Pascan's Contract of Carriage, unless a higher value is declared in advance and the additional charges associated with the higher value are paid.

Liability for damage to, or a delay in the delivery of baggage is limited to $250 CAD per passenger, unless a higher value is declared in advance and additional charges are paid. Each baggage claim is filed by one person only.

Liability for the loss of baggage is limited to $1,000 CAD per passenger unless a higher value is declared in advance and additional charges are paid. Each baggage claim is filed by one person only. The liability of the carrier is limited to the declared value of the baggage except when the passenger:

  • Has declared the value of the baggage to be an amount exceeding $250 per passenger for one or more passengers; and
  • Has paid an additional charge of $2 per $250 or portion thereof for the excess amount.

All baggage or goods presented for transport may be inspected by the carrier. The pieces of baggage or the goods presented will not be transported:

  • If they may present a danger to the aircraft, people or property; or
  • If they risk being damaged by air transport; or
  • If they are not properly packaged; or
  • If their transportation would contravene the laws, regulations or orders of Canada.
  • If the baggage or goods, because of their weight, size or nature, cannot be transported on board the aircraft, Pascan must, before flight departure, refuse to transport all or part of the baggage or cargo.

FIREARMS TRANSPORTATION

Pascan must be notified at least 24 hours in advance if the passenger intends to carry firearms. The passenger must be 18 years of age or older to carry a firearm.

Packing instruction

Firearms and ammunition must not be stored in the same container.

A declaration form must be completed at registration for each case containing a firearm. On the form, you must certify that the firearms are unloaded. All firearms must be:

  • Unloaded;
  • Stored in a specially designed, opaque, locked case that cannot be easily broken during transport.

The maximum weight of ammunition per passenger must not exceed 11lbs. Ammunition must be packed separately from weapons. Explosive or incendiary cartridges are prohibited.

TRANSPORT OF DANGEROUS GOODS

Dangerous goods are always prohibited, among others:

Matieres dangereuses
  • Explosives
  • Flammable gas, Toxic gas (Cayenne pepper), Non-flammable and non-toxic gas
  • Flammable liquids
  • Flammable solids
  • Oxidizing materials and organic peroxides
  • Toxic and infectious substances
  • Radioactive elements
  • Corrosive materials
  • Various regulated hazardous materials

REFUSAL TO CARRY PASSENGERS OR GOODS

Pascan can refuse to transport any person for several reasons including but not limited to the following:

  • Laws or regulations: this is necessary to avoid a violation of the laws, regulations or ordinances of any country or of any possession that must be flown over.
  • Conduct or condition of the passenger: The conduct, condition, age, physical or mental condition are such that refusal is necessary for reasons of safety or comfort for other passengers (pregnant passenger, newborn baby );
  • Proof of identity / age: When checking in and boarding all Pascan flights, all passengers must present a valid photo ID. Also, when a passenger travels on a particular fare because of his age, Pascan requires the presentation of proof.
  • Smoking on board: Pascan does not allow passengers to smoke on any of his flights. Any passenger who fails or refuses to comply with this policy may be disembarked from the flight at any stopover en route or be denied boarding from the next stopover.
  • Safety: Pascan may refuse to transport or drop off at any stopover a passenger whose actions interfere or have interfered with the safety or comfort of any passenger or crew member.
  • The passenger's documents are not in order: Pascan can refuse to carry a passenger when entry, passage or boarding would not be legal.

In these cases, Pascan is not responsible for the refusal to transport the passenger and no compensation will be granted.

PRICING CONDITIONS

Altitude Fare

Reservation anytime. Refundable, may also be put on credit and transferred. Changes and/or cancellations permitted free of charge up until 48 hours prior to departure. A charge of 86.25$ is applied for changes and/or cancellations made within 48 hours of departure. In the case of a change or cancellation, passenger must advise us at least 2 hours before departure. Failure to do so, the ticket will automatically be forfeited.

Access Fare

Reservations made at least 7 days prior to departure. Non-refundable/ credit valid 1 year from the original reservation date with the ACCESS fare or below class. Penalty fee of 86.25$ plus fare difference (if applicable) will be charged for any changes, transfers, modifications, or cancellation. In the case of a change or cancellation, passenger must advise us at least 2 hours before departure. Failure to do so, the ticket will automatically be forfeited.

Avantage Fare

Reservations must be made at least 14 days prior to departure. Seats are limited. Non-refundable/credit valid 1 year form the original reservation date with the ACCESS fare or below class. Penalty fee of 86.25$ plus fare difference (if applicable) will be charged for any changes, transfers, modifications, or cancellation. In the case of a change or cancellation, passenger must advise us at least 2 hours before departure. Failure to do so, the ticket will automatically be forfeited.

Promo Fare

Reservation anytime. Seats are limited. Non-refundable/credit valid 1 year form the original reservation date with the ACCESS fare or below class. Penalty fee of 86.25$ plus fare difference (if applicable) will be charged for any changes, transfers, modifications, or cancellation. In the case of a change or cancellation, passenger must advise us at least 2 hours before departure. Failure to do so, the ticket will automatically be forfeited.

PAAR

Seat limited Reservation anytime. Non-refundable Penalty fee of 86.25$ plus fare difference (if applicable) will be charged for any changes, transfers, modifications, or cancellation. In the case of a change or cancellation, passenger must advise us at least 72 hours before departure. Failure to do so, the ticket will automatically be forfeited.

REGIONAL AIR ACCESS PROGRAM (RAAP)

  • This ticket is funded by the Ministère des Transports under component 2 of the RAAP (Set Maximum Airfare Pricing) and is not eligible for reimbursement under component 1 (Airfare Reimbursement for Residents of Remote and Isolated Areas) of the RAAP.
  • The passenger hereby:
    • Attests that (i) the trip is for personal use only and not for business or work purposes, (ii) the cost of the ticket is not being reimbursed by an employer or corporation, and (iii) the traveller has not acquired more than six one-way (or three round-trip) RAAP tickets over the course of the fiscal year (April 1 to March 31).
    • Consents to the sharing of personal information by the carrier to the Ministère des Transports for the purposes of verifying compliance with the above-mentioned elements.
  • In the event of a false declaration, the passenger may be excluded from the RAAP and will be responsible for reimbursing the Ministère des Transports for the amount paid by the Ministère to the carrier for the sale of this ticket in accordance with the Financial Assistance Table by Route (Grille des aides financières par liaison), available on the Ministère des Transports website which the passenger hereby declares to have read.

OTHER EXPENSES

Full details of your fare, including all surcharges, taxes, fees and charges are available on your itinerary receipt.

REFUNDS OR CHANGES

HOW TO APPLY

Depending on the ticket fare conditions, changes or refunds can be done by calling the reservation center or by emailing reservation@pascan.com. The phone numbers and opening hours of the reservation center can be found in the "Contact" section of the website.

RESERVATION, CONFIRMATION, VALIDITY

A seat reservation for a given flight is valid when it is entered into the carrier's electronic reservation system and the availability and allocation of the seat is confirmed by obtaining a code or ticket number. confirmation that authenticates the reservation.

A seat reservation on a given flight is only valid when confirmed by the carrier upon receipt of payment or after making credit arrangements between the carrier and the customer.

Any reservation, even confirmed, is subject to cancellation without notice if:

  • To comply with a government regulation;
  • To comply with a government request for emergency transportation;
  • For a case of force majeure
  • For failure of the passenger to comply with the requirements relating to check-in and boarding.

The ticket is valid for a maximum of one year after the reservation date.

CANCELLATION BY THE PASSENGER

Full details of your fare including cancellation conditions are available on the detailed ticket.

TARIFFS

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