Fare

Flex
  • Booking at any time.
  • Ticket is valid for 1 year from the initial booking date.
  • Fully refundable; date or name can be changed.
  • Changes can be made without charge up to 48 hours prior to departure.
  • Change fee of $75 + taxes + applicable fare difference will be applied for changes made less than 48 hours prior to departure.
  • No changes are possible less than 2 hours prior to departure

Fare

RT7
  • Booking must be made at least 7 days before departure.
  • Ticket is valid for 1 year from the initial booking date.
  • Non-refundable. All changes subject to a fee of 75$ + taxes. Date or name can be changed with fee of 75$ + taxes + applicable fare difference.
  • Credit is only valid towards RT7 booking
  • No changes are possible less than 2 hours prior to departure
  • In the event of cancellation, the passenger must notify Pascan at least 2 hours prior to departure. Failure to do so will render the ticket invalid.

Fare

Premier
  • Reservation must be made at least 14 days prior to departure.
  • Seats are limited.
  • Ticket valid 1 year from date of original reservation.
  • Non refundable.
  • Changes permitted with a 173.95$ fee plus taxes.
  • Changes permitted with a 173.95$ fee plus taxes.
  • Credit valid for reservation issued with Premier fare only.
  • No changes permitted within 2 hours of departure.
  • Failure to do so, passenger will automatically forfeit ticket.

Fare

Promo
  • Promotional fare.
  • Seats are limited.
  • Ticket valid 1 year from date of original reservation.
  • Non refundable.
  • Changes permitted with 173.95+tx.
  • May be put on credit. 173.95$ fee plus taxes will be charged for any changes, transfers, modifications or cancellations. Credit valid for reservations issued with Premier fare only.
  • changes permitted within 2 hours of departure.
  • Failure to do so, passenger will automatically forfeit ticket.

Fare

Promo PS
  • No refundable or transferable
  • No modification possible
  • Limited seat

Fare

Promo PS
  • Promotional fare.
  • Seats are limited.
  • Ticket valid 1 year from date of original reservation.
  • Non refundable.
  • Changes permitted with 173.95+tx.
  • May be put on credit. 173.95$ fee plus taxes will be charged for any changes, transfers, modifications or cancellations. Credit valid for reservations issued with Premier fare only.
  • changes permitted within 2 hours of departure.
  • Failure to do so, passenger will automatically forfeit ticket.

Fare

Promo PS
  • Promotional fare.
  • Seats are limited.
  • Ticket valid 1 year from date of original reservation.
  • Non refundable.
  • Changes permitted with 173.95+tx.
  • May be put on credit. 173.95$ fee plus taxes will be charged for any changes, transfers, modifications or cancellations. Credit valid for reservations issued with Premier fare only.
  • changes permitted within 2 hours of departure.
  • Failure to do so, passenger will automatically forfeit ticket.

Fare

Promo PS
  • Booking at any time.
  • Refundable, may be put on credit and transferable
  • Changes permitted free of charge up to 2 hours of departure
  • No changes permitted 2 hours of departure. Failure to do so, passenger will automatically forfeit ticket

CVC Code

You will find your CVC code on the back of your credit card, next to the signature strip.

It is the last three digits of the 7-digit number.

Code de vérification carte de crédit

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Passengers Information

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Passengers notice

Passengers are recommended to arrive no later than 45 minutes before flight departure. To meet flight schedules, check-in counters are closed 20 minutes before departure time. Any late passenger will be denied boarding.

Effective September 1, 2014, all regular PASCAN flights at our Quebec base will now arrive and depart from the Quebec City Jean-Lesage International Airport (at the main terminal). Passengers must arrive 60 minutes prior departure time. The check-in counters will be closed 30 minutes prior to the time of departure. Please take note, all passengers and their luggage, will be required to go through CATSA security prior to boarding effective September 1st, 2014. For more information about security measures prior to boarding, see the Quebec City Jean-Lesage International Airport website at: www.aeroportdequebec.com

CHECK-IN / BOARDING

BOARDING

At main public terminal, except for the following :

Montréal (Saint-Hubert) :
6200, route de l’Aéroport, Saint-Hubert (Québec) J3Y 8Y9




For security reasons and as required by law, Pascan Aviation reserves the right to refuse transporting passenger under influence of alcohol and/or drugs.

SPECIAL NEEDS (ex: seat bealt extensions, wheel chair)

For any special needs, passengers are recommended to contact the reservation center at 1-888-885-8777.

Pascan Aviation will make all efforts to accommodate passengers with disabilities, or needing service animals or requiring other mobility aids. However, certain mobility aids, such as rigid frame wheelchairs or electric wheelchairs, may not be able to be accommodated due to space and/or design limitations on certain aircrafts.

Some conditions are required to accommodate service animals:

  • The passenger has to provide, at check in counter, certificate confirming that the service animal has been professionally trained to assist a person with disability ;
  • The flight is operated by an aircraft with 30 seats or more. Otherwise, an additional evaluation has to be made, by Pascan Aviation, through the reservation center, prior to acceptation.

INFANTS AND CHILDREN

- Children under age 12 are accepted for travel when accompanied on the same flight and in the same compartment by a passenger 12 years of age or older.

- Unaccompanied minors aged 8 to 11 (inclusively) are accepted for travel, under the following conditions, for safety reasons :

  • a parent or a guardian accompanies the minor at the airport;
  • the minor has a birth certificate confirming his/her age;
  • the contact information (name, address and phone number) of the person(s) responsible meeting the minor at the destination airport is presented at check-in;
  • on arrival at the destination airport, the person meeting the child presents identification card with photo to the Pascan Aviation agent and signs the official form accepting responsibility for the child.

- Children under 2 years of age, not occupying a seat and accompanied by a passenger 12 years of age or older, will be transported free of charge. A birth certificate is required to validate the age of the infant. In that case, the infant is seating on the adult’s lap.

20 Livres

The infant’s baggage allowance is 20 pounds.



The travel of an infant below 7 days requires medical certificate and a written authorization from the adult travelling with him.

If the infant (under 2 years of age), occupied a seat, a child fare must be paid.

CMVSS

If a safety seat is used, it must be certified and indicates the standard number CMVSS “213.1”.

The seat is installed only near the adult travelling with the infant.

From 2 years of age, a seat must be paid, which will be with child fare. If a safety seat is used, it must be certified and indicates the standard number CMVSS “213”.

The CARES child restraint device is also accepted on board of Pascan Aviation. It is used for child weighting 22 to 44 pounds, whose height is 40 inches or less.

PREGNANT WOMEN POLICY

Pregnant women is accepted for travel on board of Pascan Aviation without medical certificate up to the end of their 27th week (inclusive).

From 28 to 35 weeks (inclusive) a medical certificate, issued by either a physician or a registered midwife, is required. It must indicate the number of weeks of pregnancy, the date(s) of travel and the pregnant woman’s ability for air travel. The certificate must also state the date(s) of the return flight(s).

Pregnant women cannot be accepted for air travel from week 36.

Pregnant women wishing to travel with an infant on their lap are permitted to do so.

BAGGAGE

BAGGAGE ALLOWANCE

The free baggage allowance for each passenger is entitled the following:

40 Libres max

Baggage allowance

  • Maximum 40 lb per passenger.
    Linear dimensions per baggage (height + length + width) is 62 inches.
  • Bicycles and skis are not permitted.
  • Animals are not permitted.
  • Pascan is not liable of the musical instruments transported as checked baggage.
40 Libres max

Carry-on baggage

  • Pascan allows each passenger to bring with them in the cabin, one carry-on baggage and one personal item, on board an aircraft having 10 seats or more. For aircraft with 9 seats or less. the carry-on baggage is loaded in the baggage compartment while personal item can be brought in cabin.
13 Libres max

Personal items

The following are examples of items allowed in cabin, in addition to the carry-on allowance:

  • Coat or other outer garment;
  • Small purse measuring no more than (10 in x 12 in x 5.5 in). Large bag is considered as carry-on baggage.
  • Infant care item (e.g. diaper bag);
  • Approved safety seat for infant and child, if a child ticket has been purchased;
  • Special needs items (see "Special Items" section below);
  • Small electronic device such as a cell phone, laptop computer or MP3 player.

HEAVY BAGGAGE

Maximum weight for 1 piece is 50 Lbs (for handling need). If this case occurs, the overweight is placed in a separated box at check-in counter. Fees of 2.75$/lbs is charged for the excess baggage.

DAMAGED BAGGAGE / LOST

DAMAGED BAGGAGE

We recommend passengers to keep with them, or in their carry-on baggage valuables, medications, keys, important documents or money. We suggest also that all personal belongings are packed suitably and, if required, in hard-shell cases.

Subject to the provisions of the Montreal Convention and the Warsaw Convention, where applicable, Pascan Aviation assumes no liability for perishables or liquids, nor does it accept liability for valuables or items whose loss may cause serious damage, such as money, jewellery, computers, cameras, cellular phones, prescription medication or medical equipment.

In the case of loss of, damage to, or delay in delivery of baggage, no claim will be entertained by Pascan Aviation unless written notice of such claim is presented no later than seven (7) days after the occurrence of the event giving rise to the claim.

Please note that Pascan Aviation will not be liable for defects and/or minor damage as a result of normal wear and tear, including but not limited to: scratches, nicks, missing straps, zipper damage, handles, scuffs, dents, soiling, manufacturer defects, wheels, seams, or overpacked baggage.

All claims are subject to proof of value and loss (actual value of the baggage or damaged goods). Passengers must fill out the *damaged baggage*.

LOST OR DELAYED BAGGAGE

If the checked baggage is not located upon arrival, notify a representative of the airline that provided the arrival flight.

Pascan Aviation has five business days to locate and deliver the baggage to the specified address.

Passengers are advised to keep valuables, important documents and medications in their carry-on baggage. Subject to the provisions of the Warsaw Convention, Pascan Airlines assumes no liability for perishables or liquids, nor does it accept liability for valuables or items whose loss may cause serious damage, such as money, jewellery, computers, cameras, cellular phones, prescription medication or medical equipment.

In the case of loss, or delay in delivery of baggage, no claim will be entertained by Pascan Airlines unless written notice of such claim is presented no later than seven (7) days after the occurrence of the event giving rise to the claim.

All claims are subject to proof of value and loss (actual value of the baggage or damaged goods). Passengers must fill out the *lost baggage*.

LIMITATION OF LIABILITY FOR BAGGAGE

Pascan Aviation is making all efforts to handle the baggage with care. However, liability for the loss of, damage to, or delay in the delivery of baggage is limited under the terms and conditions of Pascan Aviation's Contract of Carriage, unless a higher value is declared in advance and the additional charges associated with the higher value are paid.

Liability for damage to, or a delay in the delivery of baggage is limited to $250 CAD per passenger, unless a higher value is declared in advance and additional charges are paid. Each baggage claim is filed by one person only.

Liability for the loss of baggage is limited to $1,000 CAD per passenger unless a higher value is declared in advance and additional charges are paid. Each baggage claim is filed by one person only. The liability of the carrier is limited to the declared value of the baggage except when the passenger:

(a) Has declared the value of the baggage to be an amount exceeding $250 per passenger for one or more passengers; and

(b) Has paid an additional charge of $2 per $250 or portion thereof for the excess amount.

CARRY-ON BAGGAGE

Pascan Aviation allows each passenger to bring with them in the cabin, one carry-on baggage and one personal item, on board an aircraft having 10 seats or more.

For aircraft with 9 seats or less. the carry-on baggage is loaded in the baggage compartment while personal item can be brought in cabin.

OTHER ITEMS ALLOWED IN CABIN

The following are examples of items allowed in cabin, in addition to the carry-on allowance:

  • Coat or other outer garment;
  • Small purse measuring no more than (10 in x 12 in x 5.5 in). Large bag is considered as carry-on baggage.
  • Infant care item (e.g. diaper bag);
  • Approved safety seat for infant and child, if a child ticket has been purchased;
  • Special needs items (see "Special Items" section below);
  • Small electronic device such as a cell phone, laptop computer or MP3 player.

SPECIAL ITEMS

The following items are allowed, any time, in addition to the carry-on allowance:

  • Mobility aids (e.g. walker, cane, crutches, brace or communication device*) or other special needs items;
  • Container carrying life-sustaining items;
  • Medication in its original, labelled packaging;
  • medical equipment with battery (such as CPAP and sleep apnea devices) and Personal Oxygen Concentrators.

ACCEPTANCE OF BAGGAGE OR GOODS

All baggage or goods presented for transportation are subject to inspection by Pascan Aviation

Baggage or goods will not be carried :

  • when such articles are likely to endanger the aircraft, the persons or the property ; OR
  • are likely to be damaged by air carriage ; OR
  • are unsuitably packed; OR
  • if their carriage would violate any applicable Canadian law, regulation, or order.
If the weight, size or character of the baggage or goods make them unsuitable for carriage on the aircraft, Pascan Aviation, will refuse to carry such baggage or goods or any part thereof, prior to departure.

Matieres dangereuses

Transportation of hazardous materials

The following hazardous materials will not be accepted for transportation aboard Pascan aircraft:

  • Explosives
  • Flammable gases, toxic gases (pepper spray), non-flammable and non-toxic gases
  • Flammable liquids
  • Flammable solids
  • Oxidizers and organic peroxides
  • Toxic and infectious agents
  • Radioactive materials
  • Corrosives
  • Miscellaneous Hazardous Materials at the discretion of Pascan

TRANSPORTATION OF FIREARMS

All firearms must be declared to Pascan Aviation when booking. Ammunitions must be unloaded from firearms. Empty firearms must be locked in their carrying case. Ammunition allowance is limited to 11lb per passenger and must be packed in a separate container. Explosive or incendiary cartridges are prohibited.

REFUND AND CHANGES

HOW TO REQUEST

Depending to fare conditions, changes and refunds are made through the reservation center at 1888.885.8777, Monday to Friday, from 8h00 to 18h00. If passenger wishes to cancel his flight after the opening hours, passenger is invited to leave a message in the voicemail, or to send an email to reservation@pascan.com.

Any other request shall be made by sending email to servicepassager@pascan.com

FLIGHT CANCELLATION

Pascan Aviation will make all efforts to assist passengers:

  • To reroute on next available flight, at no additional cost
  • To put a credit equal to the value of the unused ticket, for a later use ; OR
  • To refund ticket

LIMITATION OF LIABILITY


Pascan Aviation will not be responsible :

- For cancellations due to force majeure events
- For labour disputes or strikes, whether of Pascan Aviation employees or of other persons upon whom the carrier relies on for the flight service

Force majeure events means any event which are beyond control of Pascan Aviation, including and not limited to :

  • accidents or failure of the aircraft or of any part thereof
  • any mechanical problem of any equipment used for the aircraft
  • severe weather conditions
  • any safety reasons


Pascan Aviation will be exempted from liability due to any failure to perform any of its obligations arising from a force majeure event.

Subject to the Warsaw Convention, or the Warsaw Convention as amended by the Hague Protocol, the carrier is not obliged to pay compensation in cases where the cancellations and delays have been caused by (a) force majeure event(s) i.e. extraordinary circumstance(s) beyond Pascan Aviation’s control.

REROUTING OF PASSENGERS

Pascan Aviation will be exempted from liability due to any failure to perform any of its obligations arising from a force majeure event. In other cases, where rerouting is necessary, Pascan will endeavour to fulfill its obligations, including the provision of alternate means of transportation.

FAILURE TO PROVIDE SERVICE OR TO OPERATE ON SCHEDULED TIME

Pascan Aviation will be exempted from liability due to any failure to perform any of its obligations arising from a force majeure event.

Pascan Aviation will do all efforts to transport passengers and their baggage within a reasonable period of time, but times shown on tickets, timetables or elsewhere are not guaranteed and form no part of this agreement.

Scheduled stopovers are those shown on Pascan Aviation’s timetable. Pascan Aviation may, without notice, substitute alternative carriers or aircraft and, if necessary, may alter or cancel scheduled stopovers.

Schedules are subject to change without notice. Pascan Aviation is not responsible or liable for failure to make connections, for failure to operate any flight on scheduled time, or for any change of the schedule.

Pascan Aviation cannot guarantee that the passenger’s baggage will be carried on the same flight if sufficient space is not available as determined by Pascan Aviation.

COMPENSATION FOR OVERBOOKING

If a passenger is denied boarding as a result of overbooking, Pascan Aviation will:

- Refund the fare related to the unused portion; or
- Make reasonable efforts to book the passenger on another flight operated by Pascan Aviation.

If Pascan Aviation is unable to provide an alternative using its own service transportation on another carrier or combination of carriers in the same class of services, will be arranged.

CONDITIONS AND FARES



RESERVATIONS, CONFIRMATIONS, VALIDITY

Pascan Aviation can deny boarding if passenger has not in his possession a valid ticket (confirmation via email or fax).

Tickets are non-transferable and Pascan Aviation is not liable to the owner of the ticket for honouring or refunding such ticket when presented by another person.

A reservation is valid when it is confirmed by the carrier, subject to payment or a credit arrangement between the carrier and the passenger.

All reservations, even if confirmed, are subject to cancellation without notice:

  • If the passenger has not purchased a ticket
  • If the passenger (or his/her agent) fails to complete the reservation requirements;
  • If the passenger is not present at the boarding gate at least 45 minutes prior to the scheduled departure time;
  • if such action is necessary to comply with any governmental regulation or to comply with any governmental request for emergency transportation in connection with national defence;
  • whenever advisable by reason of force majeure (weather or other conditions beyond Pascan Aviation’s control).


Tickets are valid for a maximum of one (1) year from the date of issue.

Pascan Aviation shall not be responsible for a late arrival or an absence at check in desk ; that means 20 minutes prior to scheduled departure time ; or if Pascan Aviation does not receive any change request from passenger, following to fare conditions .

CANCELLATION FEES

CANCELLATION - BY THE PASSENGER

If a passenger decides not to use the ticket and cancels the reservation, the passenger may not be entitled to a refund, depending on fares conditions.

Any changes or cancellations made less than 2 hours prior to departure time are non refundable.

CANCELLATION - BY THE CARRIER

In the event of Pascan Aviation’s failure to operate or refusal to transport, unused segments will be refunded.

FARE TYPES

FLEX FARE (FULL FARE)

Reservation any time. Ticket valid for one year from date of original reservation. Refundable, may be put on credit, changeable and transferable to a third party. Changes are permitted free of charge up to 48 hours prior to departure. Changes within 48 hours of departure are subject to a fee of $75 + tax. No changes are permitted less than 2 hours prior to departure. Failure to do so, passenger will automatically forfeit ticket.

RESERVEZ TOT FARE (RT7)

Reservation must be made at least 7 days before departure. Ticket is valid one year from date of original reservation. Non refundable. Any changes, cancellations or transfers are subject to a fee of $75 + tax. May be put on credit but valid for RT7 fare only. No changes are permitted less than 2 hours prior to departure. Failure to do so, passenger will automatically forfeit ticket.

PREMIER FARE (Restrictive fare)

Reservation must be made at least 14 days prior to departure. Seats are limited. Ticket valid 1 year from date of original reservation. Non refundable. Changes permitted with a 173.95$ fee plus taxes. May be put on credit, 173.95$ fee plus taxes will be charged for any changes, transfers, modifications or cancellations. Credit valid for reservation issued with Premier fare only. No changes permitted within 2 hours of departure. Failure to do so, passenger will automatically forfeit ticket

PROMO FARE

Seats are limited. Ticket valid 1 year from date of original reservation. Non refundable. Changes permitted with a 173.95$ fee plus taxes. May be put on credit. 173.95$ fee plus taxes will be charged for any changes, transfers, modifications or cancellations. Credit valid for reservations issued with Premier fare only. No changes permitted within 2 hours of departure. Failure to do so passenger will automatically forfeit ticket.

OTHER FEES

The fuel surcharges depend on the type of aircraft.

The NAV CANADA surcharges amount is $37.

The Government of Canada introduced the air travellers security charge (ATSC) to fund the air travel security system. The current amount is $7.12.

Many airports in Canada have implemented Airport Improvement Fees (AIFs), which vary according to the destination.

REFUSAL TO TRANSPORT PASSENGERS OR GOODS

Pascan Aviation reserves the right to refuse to transport or may remove from any flight any passenger for any reason, including but not limited to the following:

  • Laws and regulations: When such action is necessary to prevent violation of any applicable law, regulation or order of any country or government;
  • Conduct/behaviour: When a passenger’s behaviour, age, mental or physical condition can have a negative impact on the reasonable safety, comfort or health of other passengers (pregnant women, newborns);
  • Proof of identity/age: It is mandatory for all Pascan Aviation passengers to have in their possession at check-in time a valid identity card with photo, failure to a proper identification, the passenger will be refused boarding. In addition, when a passenger is traveling on a fare that has a particular age requirement for qualification, proof of age is required;
  • Smoking: is prohibited on board of all Pascan Aviation flights. Passengers who are unwilling or unable to abide by this policy shall be removed from the flight at any scheduled stopover or may be refused boarding at the next stopover.
  • Safety: Pascan may refuse to transport or remove from the aircraft at any point any passenger whose conduct interferes with the comfort and/or safety of other passengers or the flight crew.
  • Travel documents are not in order: Pascan Aviation may refuse to transport any passenger whose entry into, transit through or boarding in Canada or any other point would be unlawful.


The carrier shall not be liable for refusing to transport any person or for otherwise removing a passenger from the aircraft at any point in the flight for the reasons outlined in the paragraph above.

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