You will find your CVC code on the back of your credit card, next to the signature strip.
It is the last three digits of the 7-digit number.
We are at your service
Monday to Friday7am - 7pm
Saturday - Sunday8:30am - 5pm
1 888 313-8777
From March 1st, 2021, the check-in desks will open 90 minutes before departure. We ask passengers to arrive early to respect flight schedules. Check-in counters will close 45 minutes prior to departure time, after which boarding will be denied.
The time written on the ticket is the time of departure and not of boarding.
All Pascan flights operate from the main terminal of the airport except in the following case:
It is our pleasure to announce that as of April 17th, 2023, we will be offering a catering service on flights of 45 minutes or more.
A beverage service with soft drinks, water, coffee and juice free of charge.
Applicable taxes applied depend of flight segment. We accept Visa & Mastercard. Product selection & presentation may vary depending on availability.
We do not guarantee that snacks served on board are free of allergens.
For more information, you can consult the menu or email us at aerobistro@pascan.com.
To ensure comfort during the trip, passengers who require special assistance must contact the reservation center.
A certified guide dog or service animal is accepted on board any Pascan aircraft provided it is held in a harness. The passenger must also provide when booking, the certificate attesting that the animal has been trained by a professional animal training organization to help a person in need of assistance.
The carrier will accept, free of charge, a service animal of a person in need of assistance. This person will be entitled to the full baggage allowance.
The carrier will determine, in consultation with the person needing assistance, where they and the animal will sit on the plane to ensure sufficient space.
A passenger in a wheelchair is welcome on Pascan flights. Most foldable type wheelchairs are accepted on board. However, some equipment such as rigid frame and/or electric wheelchairs cannot be accepted due to lack of space and/or limitations imposed by the design of the aircraft. If the passenger wishes to transport their personal wheelchair to their destination, Pascan will provide them with a wheelchair at check-in, so theirs can be checked in before boarding.
A passenger who requires a seat belt extension must request it when booking.
Pregnant women can travel on Pascan flights without a medical certificate.
The pregnant woman can travel on condition that she presents a medical certificate at check-in, written within the last 48 hours before departure by a doctor or a licensed midwife. This certificate must confirm the number of weeks of pregnancy, the date(s) of travel and must also indicate that the passenger is fit to fly.
The pregnant woman cannot be accepted on the company's flights after the 39th week, therefore the return flight must take place before.
Pregnant women are allowed to travel with a baby on their lap.
A pregnant woman cannot sit in the rows with a bulkhead or emergency exits. In addition, it is strongly recommended that the pregnant woman be seated on the window side to facilitate movement in the event of evacuation.
All reservations for infants and/or children under 12 must be made with the reservation center.
The transport of unaccompanied minor aged between 8 and 11 years old inclusively is authorized, subject to the following conditions:
The unaccompanied minors service is offered on:
Charges will apply in each direction to users of the unaccompanied minor service. When two or more minors are traveling together, charges for one use of the unaccompanied minors service will apply, in each direction.
Any reservation for an unaccompanied minor must be made with the reservation center at least 72 hours in advance.
Seat selection is available if you are traveling on one of our SAAB340 at an additional cost. For more information or to reserve your seat, contact our reservation center.
Free seat selection for families with children under 14 is available on flights operated by SAAB340. According to the passenger protection regulations, the proximity to the seat required depends on the age of the child:
To reserve your family seats free of charge, please contact our reservation center.
If your flight is on other types of aircraft operated by Pascan where no seat assignment is possible, we will allow you to pre-board the aircraft before the other passengers and choose seats in accordance with the regulations. It is strongly recommended to contact the reservation center to inform us in advance of the need for pre-boarding.
Only domestic dogs and cats are accepted on board our flights under certain conditions and depending on the type of aircraft:
The pet must be in an appropriate cage or carrier and will be part of the customer's carry-on baggage allowance. The cage must be placed under the seat in front of the passenger and the animal must always remain in the closed transport cage under the seat. The passenger assumes full responsibility for the animal.
Only leakproof and properly ventilated cages/carrier are accepted. It should be large enough to allow the animal to stand up straight legged, turn around and lie down comfortably and safely. No part of the animal may extend outside of the cage/carrier during the flight. Transport of the animal may be refused if the cage/carrier is too small.
The pet must be at least 12 weeks old and completely weaned.
Passengers traveling with an animal cannot sit on bulkheads and emergency exits rows. Specific seats will be assigned to you when you check in to ensure that you comply with the procedures and regulations in force.
In the case of allergies, there must be a minimum of 5 rows between a passenger allergic to dogs and/or cats and a passenger travelling with the animal in the cabin. If they are seated 5 rows or fewer from each other, the allergic passenger will be relocated forward in the cabin, so the passenger has direct access to lavatory and to avoid the row with the animal.
Any reservation for a pet must be made with the reservation center at least 72 hours in advance. A fee per segment is applicable when booking.
Each passenger is entitled to the following baggage allowance:
If the baggage weight exceeds the allowable limit, the excess will be charged ($3,45 / lbs taxes included) to the passenger at the time of check-in.
Excess baggage will be transported subject to space availability. The excess baggage may therefore not be loaded on the same flight as the passenger.
In other cases, the excess baggage may be loaded with the passenger on the same flight, but disembarked at an intermediate stopover, different from the point of destination. In this case, the passenger is invited to take possession of it at the airport of destination upon arrival of said baggage.
Infants under the age of two years old travelling on Pascan flights have a check baggage allowance of 20lbs plus two items ( example: playpen, stroller or car seat ).
Maximum weight of 7lbs / Maximum size: 10in x 12in x 8in.
Here are some examples of item that are allowed on board:
Passenger should carry their prescription medication on board in on board in their carry-on baggage. Passengers with severe allergies should also carry one or more Epipens as they would under any other circumstances.
The following items are always allowed, in addition to your carry-on allowance:
GOLF CLUBS :
Items must be suitably packed in rigid and/or hard-shell container specifically designed for shipping. If the golf bag is not completely closed Pascan aviation is entitled to refuse it. Golf clubs must be covered, otherwise Pascan cannot be held responsible in case of breakage or loss during transport.
BICYCLES
The bicycle must be placed – with handlebars fixed sideways and pedals removed – in a rigid and/or hard-shell container. Tires must be partially deflated.
HOCKEY/RINGUETTE EQUIPMENT :
Stick(s) must be packaged in a rigid and/or hard-shell container. If not packaged in such a container, sticks must be taped together. Pascan Aviation not liable if and to the extent that any damage results from the inherent defect, quality or vice of the baggage.
SKIS AND SNOWBOARDS :
Skis should be in a carrying case, if possible the poles should be packed in the same bag. Powered boards are not accepted in our aircraft.
SCUBA DIVING EQUIPMENT :
Scuba tanks are not allowed on Pascan Aviation flights. All equipment must be securely packed in a rigid and/or hard-shell container. We’re not liable if and to the extent that any damage results from the inherent defect, quality or vice of the baggage.
KITESURF:
The boards shall be packaged in a rigid container or moulded case specially designed for shipping. Boards packaged in a flexible container are also accepted. If they do not have a case designed for this purpose, Pascan can provide you with a plastic bag.
For any article or sports equipment, a fee of $ 25 plus tax is applicable (non-standard baggage). The weight maximum for any item is 50lbs per container and / or equipment. Sporting goods that are not mentioned in the table above are not accepted on board our aircraft. Any article and / or equipment of sport are only accepted on board our SAAB340. The passenger must mention any article or equipment of sport to reservations with a delay of 24 hours or more before its flight. If the hold baggage allowance exceed the allocated 40lbs, an additional charge of $ 3.45 / lb will apply
Musical instruments are accepted as checked baggage subject to space availability. Musical instruments of any size are considered non-standard baggage. The weight of the instrument must be included in the checked baggage allowance and respect the size and weight limits of hold baggage. Large instruments such as cello or double bass are not accepted.
A musical instrument fee per segment is applicable when booking and this does not guarantee insurance in the event of loss or breakage.
The passenger is required to properly pack the instrument for the journey to ensure its safety and integrity. Pascan cannot be held responsible for damage if they are sent in the hold.
Pascan is making all efforts to handle the baggage with care. However, liability for the loss of, damage to, or delay in the delivery of baggage is limited under the terms and conditions of Pascan's Contract of Carriage, unless a higher value is declared in advance and the additional charges associated with the higher value are paid.
Liability for damage to, or a delay in the delivery of baggage is limited to $250 CAD per passenger, unless a higher value is declared in advance and additional charges are paid. Each baggage claim is filed by one person only.
Liability for the loss of baggage is limited to $1,000 CAD per passenger unless a higher value is declared in advance and additional charges are paid. Each baggage claim is filed by one person only. The liability of the carrier is limited to the declared value of the baggage except when the passenger:
All baggage or goods presented for transport may be inspected by the carrier. The pieces of baggage or the goods presented will not be transported:
Pascan must be notified in advance if the passenger plans to bring any firearms. Passenger must be 18 years of age or older to carry a firearm.
Firearms and ammunition should not be stored in the same container.
A declaration form must be completed at check-in for each firearm container. On the form, you must certify that the firearms are not loaded.
All firearms must be:
The maximum amount of ammunition per passenger must not exceed 11lbs. Ammunition must be packaged separately from weapons. Explosive or incendiary cartridges are prohibited.
Dangerous goods are always prohibited, among others:
Pascan can refuse to transport any person for several reasons including but not limited to the following:
In these cases, Pascan is not responsible for the refusal to transport the passenger and no compensation will be granted.
Reservation any time. Ticket valid for one year from date of original reservation. Refundable, may be put on credit, changeable and transferable to a third party. Changes are permitted free of charge up to 48 hours prior to departure. Changes within 48 hours of departure are subject to a fee of $86,23 taxes included. No changes are permitted less than 2 hours prior to departure. Failure to do so, passenger will automatically forfeit ticket.
Reservation made 7 days or more, before departure. Ticket valid for 1 year from the date of initial reservation. Non-refundable. Reportable ticket, transferable with a fee of $86,23 taxes included and possible fare adjustment. Credit valid for a reservation made with the RT7 rate only. No modification possible less than 2 hours before departure. . In the event of a cancellation, the passenger must notify the Pascan reservation center at least 2 hours before departure. Otherwise, the ticket is no longer valid automatically
Reservation made at least 14 days in advance. Seats are limited. Ticket valid for 1 year from the date of initial reservation. Non refundable. Changes are possible at a cost of $200 taxes included. The ticket is reportable and transferable with fees of $200 taxes included. Credit valid for a reservation made with the Premier rate only. No modification possible less than 2 hours before departure. In the event of cancellation, the passenger must notify at least 2 hours before departure otherwise they will automatically lose their ticket.
Seats are limited. Ticket valid for 1 year from the date of initial reservation. Non refundable. Changes are possible at a cost of $200 taxes included. Credit valid for a reservation made with the Premier rate only. No modification possible less than 2 hours before departure. In the event of cancellation, the passenger must notify at least 2 hours before departure otherwise they will automatically lose their ticket.
Non refoundable, Change date allowed within 72 hours prior departure, Fee 75 +tx per change. Modification not allowed 72 hours prior departure. Seat limited
Full details of your fare, including all surcharges, taxes, fees and charges are available on your itinerary receipt.
Depending on the ticket fare conditions, changes or refunds can be done by calling the reservation center or by emailing reservation@pascan.com. The phone numbers and opening hours of the reservation center can be found in the "Contact" section of the website.
A seat reservation for a given flight is valid when it is entered into the carrier's electronic reservation system and the availability and allocation of the seat is confirmed by obtaining a code or ticket number. confirmation that authenticates the reservation.
A seat reservation on a given flight is only valid when confirmed by the carrier upon receipt of payment or after making credit arrangements between the carrier and the customer.
Any reservation, even confirmed, is subject to cancellation without notice if:
The ticket is valid for a maximum of one year after the reservation date.
Full details of your fare including cancellation conditions are available on the detailed ticket.
